Membership and Operations Coordinator

Job Title:  Membership and Operations Coordinator  

Reports To: CEO & President                                             Classification:  Exempt

Location: Remote (U.S.-based)

Employment Type: Full-Time

About Us:

The International Business Innovation Association (InBIA) is a global nonprofit with a mission to empower entrepreneur support organizations (ESOs) by creating an impactful community through comprehensive resources, training, and thought leadership. InBIA supports over 350 member organizations (800 individuals)  and the 20,000+ startups they serve through programs that elevate entrepreneurship as a pathway to inclusive economic growth. 

Position Summary:

The Membership and Operations Coordinator is the primary point of contact for InBIA’s members and member prospects and a key individual contributor responsible for meeting InBIA’s monthly membership-related revenue targets by ensuring that InBIA delivers a consistently exceptional experience to its members and program participants. This role also leads the implementation of efficient operational systems, manages membership processes and platforms, and plays a pivotal role in strengthening member engagement, retention, and satisfaction. The ideal candidate is proactive, detail-oriented, and passionate about using systems and insights to elevate how we serve our community.

This position reports directly to the CEO and works cross-functionally with colleagues in programs, events, training, communications, and partnerships.

Duties & Responsibilities:

• Membership prospecting, recruitment and engagement
  • Work with CEO to establish and meet measurable revenue goals for each component of InBIA’s membership program. 
  • Develop and execute processes to ensure effective engagement of all InBIA members for member onboarding (Novi account setup, issuing of credentials) and renewals (invoicing and A/R tracking).
  • Curate and implement (to include: topic development, scheduling, marketing, moderator outreach, facilitation support, and post-event reporting) quarterly virtual membership convenings to include New Member Orientation, New Member Forum, Community Huddles and Member Connection Day.
  • Create, implement, and track a member satisfaction plan to solicit members’ feedback and ensure member retention and a successful referral network.
  • Gather, analyze, and report on member data (new member acquisition, membership engagement, membership retention, and other metrics) to drive engagement insights and inform strategy.

• Process Management
  • Monitor, track and manage the resolution of inbound inquiries from members, member prospects and other InBIA stakeholders.
  • Issue (as necessary) invoices for membership, events, training and other products/services and tracking, monthly reporting and resolving all outstanding receivables (as a result of automated and manually generated invoices).
  • Create and maintain standard operating procedures (SOPs) documenting tasks and workflows associated with key duties and responsibilities. 

• Program & Event Support
  • Support planning, execution and evaluation of virtual and in-person programs including Soft Landings, ICBI, e.Builders Forum, training events and webinars.

• Cross-Functional Collaboration
  • Encouraging/maintaining staff activity in InBIA’s online virtual community platform, I-Connect.
  • Publish InBIA’s monthly newsletter by curating InBIA wproduct/service updates, industry news, member spotlights, new member announcements, and other newsletter content.
  • Provide support for InBIA’s Membership Outreach Taskforce and other board committees. 
  • Contribute to organization-wide efforts to enhance diversity, equity, inclusion, and access within our membership and programming.
  • Provide support (as needed) to the CEO and other team members to execute internal planning, strategic initiatives, grant deliverables, special projects, reporting, and coordination activities.

Skills & Qualifications:

• Required
  • Independent and self-motivated, with the ability to thrive in an entrepreneurial and remote working environment.
  • Demonstrated ability to manage multiple projects, adapt to shifting priorities and timelines, and independently drive work to completion.
  • Comfortable with proactive outreach and relationship-building, including lead harvesting, qualifying prospective members, and communicating InBIA’s value propositions to drive interest, engagement, and successful member recruitment.
  • Excellent written and verbal communication and interpersonal skills.
  • Strong project and process management, problem-solving, and organizational skills with excellent attention to detail.
  • Data-savvy with the ability to generate and interpret dashboards or performance metrics.
  • Proficient in Microsoft Office and willing to learn other systems.
  • Bachelor's degree in business management or related field, or equivalent experience.

• Preferred
  • 2-3 years of administrative, customer service, or program coordination experience, preferably in nonprofit, association, or mission-driven organizations.
  • Familiarity with entrepreneurship ecosystems and the needs of entrepreneur support organizations.

Why Join Us?

At InBIA, you’ll be part of a passionate, mission-driven team committed to supporting innovation and entrepreneurship across the globe. We offer a collaborative and flexible work environment where your ideas and contributions are valued.

Compensation:

This is a full-time, exempt position with a salary range of $40,000–$46,000, commensurate with experience and qualifications, along with a flexible remote work environment, paid time off, and individual health, dental and vision benefits with 80% of premiums covered by the employer.

To Apply:

Submit a cover letter and resume to Molly Mordocco at mmordocco@inbia.org by July 28, 2025. Applications will be reviewed as they are received.